Can SAP’s new boss reset its business model?

Christian Klein has the right ideas. Implementing them will not be easy


“COUNT ON USSAPSAPSAPCEOSAP, hold us accountable and together we will reinvent the way businesses run.” Thus ends a recent letter of support from 337 senior managers at , a maker of business software, to Christian Klein, their chief executive. In April Mr Klein, then a stripling 39 years old, took over as sole boss of Europe’s biggest technology firm, after running it for a few months in tandem with Jennifer Morgan, an American who used to helm ’s business across the Atlantic. He needs all the love he can get, for faces a challenge.Mr Klein became at the peak of covid-19’s first wave. It had hurt more than other tech firms: many of its biggest clients, such as carmakers and energy companies, were temporarily hit by the pandemic. And it struck as more rivals were vying for swathes of the business-software market that the German giant used to rule.

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