Can SAP’s new boss reset its business model?

“COUNT ON USSAPSAPSAPCEOSAP, hold us accountable and together we will reinvent the way businesses run.” Thus ends a recent letter of support from 337 senior managers at , a maker of business software, to Christian Klein, their chief executive. In April Mr Klein, then a stripling 39 years old, took over as sole boss of Europe’s biggest technology firm, after running it for a few months in tandem with Jennifer Morgan, an American who used to helm ’s business across the Atlantic. He needs all the love he can get, for faces a challenge.Mr Klein became at the peak of covid-19’s first wave. It had hurt more than other tech firms: many of its biggest clients, such as carmakers and energy companies, were temporarily hit by the pandemic. And it struck as more rivals were vying for swathes of the business-software market that the German giant used to rule.